Conditions for returns and exchange goods


Each piece, which is presented in our online shop, is fully compliant with Russian and International quality standards and strict environmental standards, which is a guarantee of reliability and trouble-free operation for long time.

All the products presented in our online shop has been certified and declaration of quality. For every piece there is a package of licensing documents.

Dear customers, before you pay for the ordered goods upon delivery, please check its completeness and appearance.

If you agree with the acquisition and not have claims to the goods, you are to pay to the courier the order by signing the form of acceptance of order.

In the event of withdrawal on site, delivery cost is paid to the courier in accordance with paragraph 3 of Article 494 of the civil code of Russia.  Cost of delivery indicated in the consignment note.

According to the Consumer Protection Act, you have the right to cancel your order at any time before the transfer. This case you have to be contact us by phone +7 (499) 674-08-75 or send e-mail to:

Return of quality goods

If the product is good quality, but not approached for some reason, you have the right to return or exchange the item within 7 days (excluding the day of sale) in accordance with the following conditions: this item is not used (don't come into contact with liquids or products), don't damage the appearance of the goods (no chips, scratches, stains, spots grated), fully preserved branded package, and there are documents that you have purchased the goods from us.

Return of goods of improper quality

You may choose not to receive the goods at the time of delivery, if delivered goods are of improper quality (factory defect, incorrect complete set) (paragraph 3 of Article 497 of the civil code of Russia, Article 21 of Consumer Protection Act) or return, exchange the items within 14 days (excluding the day of sale) if you have documents that you have purchased the goods from us.

When returning the goods shall be compensated 100% of its value. Cost of delivery don't pay back.

Return or exchange the goods

For return or exchange ordered goods you could contact us by phone +7 (499) 674-08-75 or write e-mail

Return or exchange a product you could come to our office weekdays from 9 to 19 by prior arrangement. When returning the goods shall be an Act corresponds in some cases goods examination. In case of refusal of the goods, returns the amount paid by a consumer, except for seller's delivery of the returned goods, no later 10 days from the date of the filing of the appropriate use requiremets (paragraph 4 of Article 26.1 of Consumer Protection Act)

Refunds only after we receive back the order which sent to you, if the order was issued with advance payment. Refunds is the same like prepayment.  If you want to receive you payment back another way, please inform the manager.

Way to return money back is the same way of payment.

In case of obtaining the return of goods is carried out at the Office from which the self was made.